Bit of a big mess. Placed a support ticket, no response yet (5 days) and sent an email to support@
Updated shifter, reported complete
Update to pod failed, repeatedly
Pod would not connect to shifter, error Hub not compatible or something like that
Put it aside and sent in support ticket
Tried again today
Shifter wanted to do an update, it ran until completed
New issues:
Start the ios app, sees the shifter but not the pod
Takes a very long time to “read” the shifter
On the image diagram, it shows the shifter, but not the pod
Try to click the + on the pod but no response
Pod does shift the shifter
Went to do an adjustment on the shifter, app reported it could not read the shifter settings
This is a mess that the app forced me to do (firmware update)
Please help!
Similar issue for me with Android. I’m giving up and going back to cables on this bike.
Shifter firmware updated fine. Pod firmware update fails and will now not connect to the shifter or app.
If I did a full factory reset, re-pair the shifter and pod (and would have to do the full gear setup again) it would work again for a little while but very quickly lose the pairing between shifter and pod and stop shifting again.
Trash product, trash support.
Sorry we have not seen your support ticket. We’ve had a problem with it failing. Try again. If it says “will send later”, that means it failed. Regarding the pod FW update, its not an important update for the Pod. There is nothing about it that will prevent the device from connecting whatsoever. So this is just a setup issue. Please check our setup instructions again. Setup | OG Bike Works